Hydra Head, along with its fulfilment affiliate Blue Collar Distro, go out of their way to provide prompt and complete service with each and every order that is placed at www.hydraheadshop.com . If there is ever a problem due to a fault of ours, we immediately fix it. Mistakes do happen from time to time, and when they do, we suggest that you contact BCD and HHR directly about whatever problem you have encountered. If you go to the "contact" section there are two email addresses listed:

Webstore:
Blue Collar Distro
help@bluecollardistro.com

Hydra Head Industries / Tortuga Recordings:
Mark Thompson
mark@hydrahead.com

The reason we bring this up is because a select few customers seem to think that the best way to deal with order errors is to search out and contact the bands directly. How exactly this make sense is beyond us. If you order the new Nattefrost from Amazon, do you contact Nattefrost or Season of Mist directly if the CD doesn't show up? No, you don't, you contact Amazon. Seems simple, doesn't it? If you want to be friends with a band, we've not yet found that the way to their hearts is by annoying them with questions that they have nothing to do with.

To the loyal out there, we love you and we do our best. It ain't always perfect, but all signs point to there being loads of happy and returning customers. To the pain in the asses, spare us and our bands...remember the motto? Don't Like It? Don't Buy It!